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FAQsFAQs

Here are some of the questions we encounter pretty often.

Getting Started

How does Gatherly work?

Gatherly is spatial video chat. Our platform lets you move around and talk to anyone at your event. As soon as you move close to someone on the map, you automatically start video-chatting with them. Move into an open group, and you'll join their conversation seamlessly.

How do I move around?

In the top right corner of your screen, you'll find the Gatherly map. This map shows the location of everyone in your current room. Click anywhere on the map to set a destination, and you'll start moving in that direction. Click again to change directions.

How can I have a private video chat?

If you're in a group video chat already, a lock icon will appear at the bottom of your screen near the mute buttons. Clicking it will lock your video chat group. Your group will turn red on the map, signaling to other users that they cannot join. Click the same icon to allow others to join again.

How do I change rooms?

Head to the Elevators at the bottom left of the map. Once you're there, a pop-up will show you the other rooms available to you at the event. Click any of those rooms, and you'll instantly arrive there.

How do I leave the event?

Head to the Exit at the bottom right of the map. Once you're there, a pop-up will ask you to confirm that you're leaving the event. Alternatively, closing your Chrome browser tab at any time will automatically end your session.

Host An Event

How many different rooms can we have?

We can work with you to figure out the best number of rooms for your event; please reach out to us for a quote based on your needs.

How big can one group be?

Up to 15 people.

Can I talk to everyone at once?

Hosts will be able to use broadcast mode, sending their audio and video to everyone. It's just like getting up on stage in real life to speak to a larger crowd.

How many people can attend an event on Gatherly?

Gatherly is built for scale. We work with events of all sizes from happy hours to large conferences to meet their needs. If you have an extremely large event, reach out to us; we're up to the challenge!

I'm interested in using Gatherly, how do I get in touch?

Glad to hear it! You can fill out the demo request form linked here. Feel free to direct anyone else who wants to use Gatherly there as well.

Troubleshooting

I'm stuck on a loading screen, what do I do?

In the address bar where you typed in the link to Gatherly, look on the left hand side at the lock icon. Click on the lock icon and make sure you've allowed access to both the webcam and the microphone. If that doesn't work, look on the right hand side of that same address bar and check if there's a camera icon. Click on the camera icon, and make sure you've allowed Gatherly to access your webcam and microphone. If the problem persists, please reach out to us via the feedback form at the bottom of the page and let us know.

I joined the room, but I just see a blank screen and don't see anyone's video.

Since Gatherly is spatial video chat, you have to be close to someone on our map to chat with them. You can find the map in the top right hand corner under the logo. You are the blue square, and you can move that square by clicking on the map to set a destination. When you move close to other squares, you'll enter a conversation with them!

Security

Is my audio and video private?

Absolutely. We commit to making sure that all video and audio data is protected and securely transferred. Only the people in a video chat group with you can see you or hear you, and your event host will alert you if they are recording something, like a presentation.

How do I prevent uninvited guests from disrupting my event?

In addition to your unique link, you can also set a password for your room to further restrict access. If any uninvited guests do make their way into the event, hosts can warn and ban those guests to prevent further disruption.

What data does Gatherly store?

Gatherly does not access any audio or video from video chats. It is briefly held in the backend to route it to the right recipients, but it is not recorded, and Gatherly employees cannot access it. We do not store any identifiable information about guests. If a host requires additional information to enter their event, Gatherly scrubs that information after transferring it to the host.

What happens if I send a screenshot with feedback?

Our feedback integration automatically scrubs sensitive information like videos and messages. We never even receive those elements in our feedback system.

Miscellaneous

What is the "Group Chat"?

The "Group Chat" tab is where you can send messages to other people you are video-chatting with. Only the people in that group can see those messages. However, people who join your group afterwards can see messages from before they joined. After the group disperses (everyone moves away), then that chat disappears.

What is "News"?

The "News" tab is where hosts can send written information or instructions to everyone. You cannot respond in the "News" tab, so it's not a global chat: it's more of a bulletin board for the host.

Get In Touch

Have feedback or questions? Leave us a message!

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